SHOPPING AT HIP AND BONE:

Item Availability

The merchandise available on hipandbone.com is subject to change. To stay informed of new arrivals and sales, you can register to receive our newsletter when creating an account.
Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

Account registration

Filling the registration form and registering is required to complete any transaction on hipandbone.com. You may register or login to your account by accessing the “my account” link.
Registering also allows you to:
- Track order shipments
- Verify order status
- Checkout faster
- Receive email updates and promotions to get regular insights about trends and sales
You can modify your account at any time.

Forgot your password?

If you forget your account password, click on the “forgot password?” link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.

Checkout

Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed.
Shopping at hipandbone.com is safe. Personal information provided on hipandbone.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the privacy policy section.

Payments

We accept payments by Visa, Mastercard and PayPal.
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorization is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.

Order management

You may cancel or make changes to your order as long as the order has not been shipped. To do so, please contact us through the phone number or email shown in this page.

Sales tax

Orders shipped outside of Canada are not subject to any sales tax.
Orders shipped to Quebec are subject to 5% GST and 7.5% PST on the purchase amount or a total sales tax of 12.875%.
Orders shipped to Newfoundland and Labrador, New Brunswick, and Nova Scotia are subject to 13% HST.
Orders shipped to other Canadian provinces or territories are only subject to 5% GST.

Customs

For orders shipped outside of the U.S. and Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.

SHIPPING AND HANDLING:

Shipping fees and delivery times:

All shipping services used by hipandbone.com provide a tracking number and insurance for the cost of your package.
In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested.
Days in the following table refer to business days. An additional 0-3 business day processing time is required.

Canada

Expedited parcel Xpresspost Priority Courier1
Quebec and Ontario FREE (1-3 days) 2$ (1 day) 13$ (next business day am)
Other provinces FREE (2-7 days) 9$ (1-3 days) 29$ (next business day am)

USA

Xpresspost
Purchases below 200$ 15$ (3-5 days)
Purchases over 200$ FREE (3-5 days)

International

Xpresspost Priority Courier
Group A 50$ (3-5 days)
Group B 70$ (2-5 days)

1 Orders must be made before 1:00pm Eastern Time to qualify for next day a.m. shipping.
2 See below for list of countries in each group

Ship to locations

- Group A: Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Cayman Islands, Chile, China, Cyprus, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Great Britain, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St. Kitts & Nevis, Sweden, Switzerland, Syria, Taiwan.
- Group B: All other countries.

Wrong address, non-received items and returns

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

RETURNS:

ITEMS MARKED FINAL SALE CANNOT BE RETURNED.

Returns must be postmarked within 21 days of the package delivery date. The items must not be worn, altered, damaged or washed and must have their original tags.

Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at hipandbone.com offices.
All returns must be authorized by us, prior to the return; you will need to contact us prior to proceeding with a return. You will be provided with return instructions along with a return authorization number. The return authorization number must be clearly written on the outside of the package. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

United States:

Returns from the U.S. must be shipped via the United States Postal Service. Returns from the U.S. shipped through other companies than USPS will be refused.
All the returned items should be declared as a “return of Canadian merchandise” on the customs declaration; returned items that don’t have this mention on their custom declaration will be refused and returned to the sender.

International:

We do not accept returns from outside the U.S. and Canada.

Privacy policy

The following privacy policy applies to the products and services provided exclusively by:

HIP AND BONE
10185 Collins Avenue, suite 916
Miami, Florida
33154 USA 

In this policy, the words “we”, “our”, “us” and “website” refer to hipandbone.com. The information provided to hipadbone.com will remain confidential and will not be disclosed to any outside organization without prior consent of the customer unless required by law or if the terms and conditions stated on this page are violated. We may also use your contact information to contact you about new products, events or special promotions.
If you wish not to receive such communications, you may remove yourself from our list by sending an e-mail to info@hipandbone.com. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.
At hipandbone.com personal and sensitive information, such as the credit card number and expiration date, is protected using the SSL (Secure Sockets Layers) encryption technology. You can make sure that you are accessing a safe, SSL encrypted web page when the URL begins with the “https” letters.

TERMS AND CONDITIONS:

Website Use

All trademarks, service marks, trade names and photography are the property of hipandbone.com. No use of these may be made without the prior written consent from hipandbone.com. The logo, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of hipandbone.com and may not be used without permission.

Use Restrictions

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

Disclaimer

By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that hipandbone.com shall not be liable for any damages of any kind related to your use of this site.

Communications

We continuously make efforts to improve our customer service and service efficiency. Any suggestions, feedback, ideas or communication you provide us will help us get achieve this goal. Consequently, if you are on our mailing list, we may send you optional surveys, contests or promotions. However all the non-personal information collected will be the property of hipandbone.com.

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy at any time. If our information practices change in the future, we will notify you by posting the policy changes on our website.

CONTACT US:

Policy Changes

If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at:

HIP AND BONE

10185 Collins Avenue, suite 916
Miami, Florida
33154 USA 

(514) 281 8479
info@hipandbone.com