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FAQ

PURCHASE INFORMATION

Purchases may be made directly through hipandbone.com by following the checkout option in your online shopping cart. All aspects of your online ordering and/or purchase will be performed by or on behalf Hip and Bone

SHIPPING AND DELIVERY

Shipping will be done in 3-5 business days once payment is confirmed.  Delivery depending on location, will be made between 7-12 days. If item is backordered, delivery may take up to 4-6 weeks.

PRODUCT AVAILABILITY

Hip and Bone products offered for purchase online are subject to availability. If for any reason your order cannot be filled, we will inform you directly via email. Completion of payment is contingent on the availability descriptions below. Product availability descriptions: Available: Products are currently being held in stock and are ready to ship. Available for Pre-order: Products are available for purchase. However, the items have not yet arrived in stock and therefore are not ready to be shipped. You can secure your purchase now but you will not receive the merchandise until after the Start Ship date noted in the product description.Back Order: Products are available for purchase. However, the items are temporarily sold out and our warehouse is being replenished. You may secure your purchase now but you will not receive the merchandise until after the Ship date noted in the product description.Sold Out: Products are currently out of stock, unavailable for order, and will most likely not be available in the future.

COLOUR ACCURACY

Please note that there may be slight differences in colour due to variations in monitors, printers and software. We have done our best to ensure that what is viewed on-screen is an accurate representation of the actual product.

PRICING

All prices are quoted in US dollars and International customers will be charged in US funds at an exchange rate selected based on the actual daily exchange rates current at the time of purchase.

PAYMENT

We accept Visa and MasterCard and Paypal. Unfortunately we are unable to accept American Express. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization.

RETURN POLICY

Hip and Bone gladly accepts returns of unworn, undamaged or defective regular priced merchandise purchased online for exchange or credit note, when accompanied by the original sales receipt. All returns must be processed within 14 days from date of delivery.

NO REFUNDS

*NOTE: All discounted or promotionally priced merchandise is FINAL SALE For instructions on returning merchandise please contact our Customer Care department at info@hipandbone.com.

DUTIES + TAXES – TO CANADA

Canadian customers will have GST/HST added to their order. Hip and Bone is a Canadian Corporation.

DUTIES + TAXES – TO THE U.S.

U.S. customers will not have Canadian sales tax added to their order, however customers are responsible for their own local sales tax, duties and customs, if applicable.

DUTIES + TAXES – INTERNATIONAL

International customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties, customs and taxes levied on orders by their respective countries.